Order policy
Shipping, returns and refunds
Most eligible orders are delivered in 7-15 business days after order confirmation. Eligible items may be returned within 30 days of delivery after return authorization.
Shopping platform policy
Google Merchant, Pinterest and Bing ready
This visible policy is the source of truth for the product feeds and merchant platform settings. Use the same labels and windows inside Google Merchant Center, Pinterest Catalogs and Microsoft Merchant Center.
Shipping destinations
FitsLuxy is prepared for orders to the United States, Canada, the United Kingdom, Australia, New Zealand and selected European markets. Destination availability, shipping charges, taxes, duties and carrier options are confirmed at checkout by the connected Shopify or WooCommerce store.
Supported shopping regions: United States, Canada, United Kingdom, Australia, New Zealand, Germany, France, Italy, Spain, Netherlands, Belgium, Switzerland, Austria, Sweden, Norway, Denmark, Finland, Poland, Ireland, Portugal.
Delivery timing
Standard delivery estimate: 7-15 business days. Processing normally takes 1-3 business days, with estimated carrier transit of 6-12 business days. Heavy freight, remote areas, appointment scheduling, customs review or carrier capacity can use the full window.
If a product is delayed after the order is accepted, FitsLuxy will contact the customer with the updated estimate and available options.
Tracking and freight delivery
Tracking details are sent when the order ships. Large equipment or furniture may ship by freight carrier and can require a delivery appointment, street-level access and an adult signature. The customer must confirm that the destination can receive the item before ordering.
Inspecting a delivery
Inspect the shipment before moving or discarding packaging. Record visible damage on the carrier paperwork, take photos of the packaging and product, keep all materials, and contact FitsLuxy as soon as possible with the order number.
Returns
Return window: 30-day returns for eligible items after delivery. A return authorization is required before sending any item back. Returned items must be unused, complete, in original packaging where practical and shipped according to the return instructions.
Return shipping costs are normally the customer's responsibility unless the item arrived damaged, defective or incorrect. Items returned without authorization, used items, installed items, custom or final-sale items, and products missing parts may be refused or reduced after inspection.
Refunds
Approved refunds are issued to the original payment method after the return is received and inspected. Banks and card issuers may take additional time to post the refund. Original outbound shipping, freight accessorial charges and expedited services are not refunded unless required by law or caused by a FitsLuxy fulfillment error.
Cancellations
Orders can be cancelled before fulfillment begins. If the order has shipped or a freight carrier has been booked, the order may need to follow the return process.
Support
Email enimaaiagency@gmail.com with order, delivery or return questions. Include the order number, product SKU, destination ZIP/postal code and photos when reporting damage.
Catalog feeds
The same policy is referenced by the Google Merchant feed, Pinterest catalog feed, Microsoft Shopping feed and Google product reviews feed. Product pages also include Offer shipping details and MerchantReturnPolicy schema that point back to this page.