Legal

Privacy policy

This policy explains how FitsLuxy handles information when visitors browse the catalog, contact support or continue to checkout through a connected Shopify or WooCommerce store.

Information we collect

The static catalog can be browsed without an account. The site may store cart contents and language preferences in the visitor's browser local storage. If you contact support, we use the information you send, such as name, email, product SKU, destination ZIP/postal code and order details, to answer the request.

Checkout and payments

Payment, taxes, shipping charges and order processing are handled by the connected Shopify or WooCommerce checkout. Do not send payment-card numbers by email. The checkout provider and payment processor handle payment information under their own security and privacy terms.

Customer support and orders

Support messages are used to answer product questions, confirm shipping information, process returns, resolve delivery issues and keep records required for customer service, fraud prevention, accounting and legal compliance.

The support assistant sends the questions and limited conversation context you submit to the AI service configured by FitsLuxy so it can answer store questions or direct you to human support. Do not submit payment-card details or unnecessary personal information. Order tracking requires an order number and the checkout email. The tracking service uses them only to verify the matching order and return shipment progress; it does not expose payment information or the full delivery address.

Cookies, analytics and advertising

This build does not require third-party advertising scripts to run the storefront. If analytics, remarketing, Pinterest tag, Microsoft UET, Google Ads or similar services are added later, this policy and the cookie consent flow must be updated before launch in the affected regions.

Sharing information

Information may be shared with checkout platforms, payment processors, carriers, suppliers, fraud-prevention providers, support tools and legal or regulatory authorities when needed to complete an order or meet obligations.

Your choices

You can clear local cart storage in your browser. To request access, correction or deletion of support information where applicable, email enimaaiagency@gmail.com. Some records must be kept when needed for orders, tax, fraud prevention or legal compliance.

Contact

Email enimaaiagency@gmail.com for privacy questions. Policy version: 2026-07-20.