Customer support

How can we help?

Email support for product questions, order help, delivery estimates, return authorization, refund status or damage reports.

Product questions

Include the product handle or SKU, intended use, destination ZIP/postal code and any required dimensions, power, fuel, capacity or installation details.

Shipping support

Standard delivery estimate is 7-15 business days after order confirmation. For freight products, include the delivery address type, access limitations, liftgate needs and receiving hours.

Returns and refunds

Eligible items follow the 30-day returns policy. Contact support before sending anything back so a return authorization and correct return address can be issued.

Damage or missing parts

Send the order number, product SKU, photos of the packaging and product, and a short description of the issue. Keep all packaging until support confirms next steps.

Response target

FitsLuxy aims to respond within 1-2 business days. Do not send payment-card details by email.